Frequently asked questions

A CGM (Continuous Glucose Monitoring) sensor is a small device that attaches to the skin and continuously measures glucose levels in interstitial fluid. The sensor wirelessly transmits data to a receiver or a phone application, giving you a complete picture of blood sugar fluctuations throughout the day and night.

Yes. Store product pages identify the manufacturer. Contact us for a model’s documentation or details about sourcing. Warranty conditions are available on the Warranty page.

Wear time depends on the model: up to 15 days for LinX and iCan i3, 21 days for Connect 21, and 14 days for GS1 and Accu-Chek SmartGuide. Check the supplied version’s instructions; warm-up and interruptions must be considered separately.

Check your model’s manual for permitted showering and swimming conditions, including depth and duration. Water resistance does not mean unlimited immersion. Also follow the connection requirements for the sensor and phone.

Preparation and dispatch depend on stock and working days. Sameday transit in Romania usually takes 1–3 business days. For FedEx Regional Economy (road) and International Priority (air), see the country estimates on the Shipping page and the estimate for your selected service at checkout. Delivery times are estimates. Collect EasyBox parcels by the deadline in the Sameday notification.

In Romania, address delivery costs RON 20 and EasyBox delivery is free. In other EU countries, the FedEx shipping cost is calculated at checkout from the carrier's net rate, including applicable surcharges, plus destination VAT. Country estimates are indicative; the total for your address and basket is shown before payment.

Yes, once your order is shipped, you will receive an email with the AWB number and a tracking link. You can track your order status in real time both in your account on our website and on the courier's website.

Card payments are processed through Stripe. Cash on delivery is available only for eligible orders in Romania. Orders to other EU countries and subscriptions are paid exclusively by card. Available options are displayed before you confirm payment.

Yes, card payments are processed through Stripe, one of the most secure payment systems in the world. We do not store your card data on our servers. All transactions are encrypted and protected.

The tax invoice is issued automatically after payment confirmation through SmartBill and is sent to your email in PDF format. You can also download the invoice from your account on the website.

See the Returns page for the procedure, time limits and conditions applying to your product. To report a defect or malfunction, also check the Warranty page; this is different from a change-of-mind return.

Conditions depend on the product and circumstances. See the Warranty page and device instructions. If a sensor stops early or displays errors, keep its serial number and messages and use the Warranty request form for assessment.

Contact contact@primemedical.ro and keep the product, serial number and details of the problem. For devices and sensors, you can use the Warranty request form. The remedy is determined after assessment under the warranty conditions and applicable rights.

The published programme is for LinX CGM. Before subscribing, check the sensor quantity, delivery frequency, payment and discounts in the selected plan. The delivery schedule does not guarantee uninterrupted coverage in every situation.

Yes, you can cancel your subscription anytime from your account. The cancellation will take effect from the next billing cycle. There are no cancellation fees or minimum contract periods.

Yes, from your account you can modify the quantity, delivery frequency, or temporarily pause your subscription. Changes will be applied from the next cycle.