primemedical
Warranty support

Tell us what happened to your sensor

Fill in the information below, whether you purchased from PrimeMedical.ro, eMAG, Trendyol or another source.

Warranty request form

Fields marked with * are required.

Protected data
01

Your details

We use these details to identify your request and get back to you.

02

Purchase details

You can request a review regardless of where you purchased the sensor.

Where did you purchase? *

You can find it on the invoice or in the store order history.

03

Review photos

The photos are requested by the manufacturer and are required to review and approve the warranty claim.

Clear images matter. The manufacturer uses these images to verify the issue. The clearer the sensor and error are, the faster the request can be reviewed without additional information.

The complete sensor and the application area should be visible.

The complete error message must be easy to read.

04

What resolution are you requesting? *

Choose your preferred resolution

What resolution are you requesting?
05

Description and consent

Briefly tell us when the problem appeared and what you noticed.

Do not include personal ID numbers, medical documents or other medical information that is not needed for the review.

The data and photographs provided through this form may be shared with the sensor manufacturer to assess and resolve the warranty request. Details in the Privacy Policy.