Warranty support

Tell us what happened to your sensor

Fill in the details below, whether you purchased from PrimeMedical.ro, eMAG, Trendyol or another source. The information and photos are sent to the manufacturer, who reviews and approves the warranty request.

Warranty request form

All fields are required.

Protected data

Your details

We use these details to identify your request and get back to you.

Full name *

Phone *

Email *

Purchase details

You can request a review regardless of where you purchased the sensor.

Where did you purchase? *

Invoice or order number *

You can find it on the invoice or in the store order history.

Purchase date *

Sensor model *

Sensor serial number *

Review photos

The photos are requested by the manufacturer and are required to review and approve the warranty claim.

Clear images matter. The manufacturer uses these images to verify the issue. The clearer the sensor and error are, the faster the request can be reviewed without additional information.

Photo of the sensor applied to the body *

The complete sensor and the application area should be visible.

Add photoTake the photo in good light, without filters.JPG, PNG, HEIC, WEBP · MAX. 10 MB

Screenshot of the app error *

The complete error message must be easy to read.

Add photoYou can upload a screenshot directly from your phone.JPG, PNG, HEIC, WEBP · MAX. 10 MB

Description and consent

Briefly tell us when the problem appeared and what you noticed.

Problem description *

Do not include personal ID numbers, medical documents or other medical information that is not needed for the review.

I confirm that the information is correct and the photos show the sensor for which I am requesting a warranty review. *I have read and accept Terms and conditions and Privacy policy. *